Shipping policy
Linen DNA Shipping Policy
Welcome to Linen DNA! We strive to provide our customers with high-quality linen clothing and exceptional service. Below you'll find our shipping policy, designed to ensure clarity and convenience in your shopping experience.
Shipping Locations:
We ship our product worldwide.
Shipping Costs:
Our current shipping costs with domestic postal service is included in our clothing prices.
Processing Time:
Orders are typically processed within 3 business days once payment is received. Custom or made-to-order items may require additional processing time, which will be communicated at checkout.
Delivery Time:
Delivery times vary depending on location:
- Domestic: 3-5 business days
- International: 7-14 business days
Please note: Delivery times are estimates and may vary due to circumstances beyond our control, such as postal delays or customs processing.
Tracking:
All orders are shipped with tracking information. You will receive an email with tracking details once your order has been dispatched.
Customs & Duties:
customs duties and taxes are the responsibility of the recipient. We recommend checking with your local customs office for more information.
Lost or Damaged Packages:
While we strive to ensure safe delivery, we are not liable for lost or damaged packages once they have been handed over to the shipping carrier. If your package is delayed, lost, or arrives damaged, please contact us for assistance.
Returns & Exchanges:
For information regarding returns and exchanges, please refer to our Returns Policy.
Contact Information:
If you have questions about your shipment, please contact us at Customer Service link provided on this website.